Live Sale Rules and Info
Claiming On The Live Sale
-Once we show and state the price of the crystal, you have the option of claiming that piece.
-To claim a crystal you must use claim
-The first person to use claim word wins claims shown.
-The crystal that is shown is what is sold unless we state that the crystal is randomly chosen or intuitively picked.
-When you claim a crystal it is final. There are no put backs or exchanges. We take your claim very seriously, and you should too.
Claiming Trouble & Connection Issues
-Due to all of us having different connections to the live stream, comments will generally appear differently in the chat. We only go off of what is first on our screen. You may appear before someone else, but on our screen it may be different.
-Closing and re-opening the app can help connection issues.
-Making sure Instagram is the only app opened on your phone can help connection issues.Being close to your router and switching from 2.4G and 5G can help connection issues.
-Using phone data can help connection issues.Using the word "unblock" when not getting through is a common misconception. Instagram's chat algorithm is not built to recognize the term "unblock" and unblock you. You actually have a higher chance to be blocked in the chat by spamming "unblock".
When & How to Pay
All of our custom orders from the weeks live sale go up on Sunday afternoon.
Once you're on the website you click the search bar and type in your Instagram username. Additionally you can click on the "Live / Story Sales" header for a full list of orders. From there you can check out and pay for your order. If there are any problems with your invoice please contact us and do not pay until they are fixed.
If everything looks good on your list please pay your invoice within 24 hours. Tuesday morning starting at 8:30 AM, orders start to get pulled to be packaged. If you want your items to be shipped quickly then pay for your invoice as soon as possible.
If you are late paying for your invoice then you will run the risk of your order being canceled. If you are having personal problems paying for your invoice please reach out to us and we can work something out with you. If you ghost us you can expect to be blocked on all pages. You will have until Thursday to pay for your order. If you do not make payment, your order will be canceled and you will be blocked from participating in the live sale.